# Privacy Policy ## Who to contact OnlineAssignmentHelper receives enquiries through this website. For questions about your information, contact info@onlineassignmenthelpers.com. The operator's legal identity, address and any jurisdiction-specific notices should be confirmed with the team before placing an order. ## Information collected through the form We collect the name, email, phone number, country selection, subject, optional module code, deadline date, IP-estimated timezone when available, approximate word count, message and files you provide. The page from which the enquiry was sent is recorded so the team can understand the context. Please do not upload payment-card details, passwords, sensitive patient information or other people's identifying information. ## Why the information is used We use enquiry information to understand requirements, respond, discuss scope and administer an agreed service. Submitting an enquiry is not consent to unrelated marketing. Any optional marketing should require a separate choice. ## IP location and essential cookies An essential session cookie supports form security and admin sign-in. The website does not include advertising trackers by default. If IP country detection is enabled, the server sends the visitor's IP address to ipwho.is over HTTPS to suggest a country, calling code and timezone. This is an approximate suggestion that can be changed. If that service is unavailable, manual selection remains available. An irreversible keyed hash of the connection IP is used for temporary abuse prevention. Server access logs may be maintained by the hosting provider under its own operational settings. The operator should configure retention for those logs separately. ## Files and access Enquiry files are stored in the private application folder and are accessible through authenticated administration. Access is limited to the people who need to handle a request. No upload validation system guarantees that every document is free from malicious content; administrators should use current endpoint protection when opening files. ## Retention and requests The intended enquiry retention period is 180 days unless a service, accounting obligation or dispute requires a different period. Automatic deletion requires the provided scheduled cleanup task to be enabled by the operator. You can request access, correction or deletion by email. Identity may need to be checked before information is disclosed or removed. ## External services WhatsApp opens an external service with its own privacy terms. The default form notification uses the hosting provider's mail service. IP lookup and hosting also involve external providers. Contact the team about the providers used for your order or any applicable international transfer safeguards. ## Updates This notice may be updated when the operation of the site changes. It describes the website's intended default configuration and does not replace any rights that apply under relevant law. ## How this policy relates to the website process The following sections explain the application workflow and practical ways to communicate about it. They should be read with the operative wording above and the information relevant to the actual enquiry. Examples illustrate the process; they do not add outcome guarantees or change an agreed scope. ## Information in the first form step The first step saves name, email, country calling code, phone and the page from which the enquiry began. The saved record can be incomplete. The saved lead includes the time of the contact-permission action and the source page. Until assignment details are submitted, the record is marked inactive. This status describes completion of the form; it does not mean that the person agreed to unrelated advertising. The contact details make it possible to respond about the enquiry even if the next step is abandoned. If you only want to browse the site, there is no need to enter personal details. If a number is shared with someone else, consider whether it is an appropriate contact route before providing it. The contact-permission checkbox explains that follow-up may occur even if the second step is not completed. Use the contact email if you need to explain an incorrect phone number or ask the team to locate an incomplete enquiry. ## Assignment information and uploads The completed enquiry adds the subject, optional module code, requested date, word count, message and any permitted files. Permitted uploads include common document, spreadsheet, presentation, text and image formats. The form limits the number and size of files. Restrictions reduce the material the site accepts but do not make every accepted document harmless or appropriate to share. A question file should contain the assessment information needed for review. A research dataset, placement note or business case should have personal and confidential information removed where possible. If a document cannot be suitably anonymised, discuss an alternative description with the team instead of uploading it automatically. Only provide material needed to understand the task and remove unrelated personal records. Replace names and identifiers in a placement case or research dataset before sharing it for an academic discussion. ## IP-based location estimates When enabled, an external IP lookup suggests a country calling code and estimates a timezone. The result can be wrong or unavailable. The lookup concerns the network connection, which may be shared or routed through a provider elsewhere. The server uses the connection IP rather than treating a country selected in the form as proof of location. A successful result can be stored in the session to avoid repeating the lookup unnecessarily. When an estimate is unavailable, admin identifies that limitation and uses UTC only as a reference fallback. The form does not ask the visitor to supply a hidden exact-time deadline. A date and an estimated timezone still require direct confirmation of precise timing. The visible country selection can be corrected. A timezone estimate is not proof of the student's actual location. A VPN or mobile connection can appear to originate somewhere different from the student's physical location. ## Private and public submissions Review and expert forms distinguish public-facing content from private contact and verification fields. A review form collects a public name or initials, rating, subject and feedback. An expert application collects public biography and professional-profile information as well as private contact details. Both request publication permission and enter a pending queue. The public listing selects approved records, and does not display the private email, phone or verification field. This separation depends on using the fields correctly. Information written directly inside a public biography or review can still appear after approval, so review that text before submitting it. An administrator must approve publication before a review or profile appears publicly. Choosing initials for a review does not make it appropriate to include a full phone number inside the review itself. ## Administrative access and files Enquiries and attachments are accessed through the signed-in admin panel. Uploaded files are kept in the private application storage. An attachment download requires an administrator session. The administrator sees the enquiry and the files associated with it. The website should be installed so that private application folders are outside the domain's public document root, or protected by the supplied access restrictions where the existing folder arrangement is retained. Hosting configuration remains part of the protection. The business should review who has admin access and use the account password controls. Students should never send passwords in a message to make a document easier to access. Do not share login credentials through enquiry forms or include unnecessary account screenshots. An administrator may need to review the question file, but does not need a student's university password to explain a concept. ## Requests about information Contact the business email with enough detail to locate the relevant record when asking about an error or data request. An information request should identify the relevant enquiry or submission without unnecessarily increasing the amount of data shared. Explain whether the concern is an inaccurate contact field, an attachment, a public listing or a publication-permission change. If a public name differs from the name used privately, mention that distinction. The team may need enough information to identify the record before responding. Sending the same request through several unrelated conversations can make matching harder, so include a consistent reference when one exists. Avoid including additional sensitive documents unless needed to establish the relevant record. An enquiry reference and the email used for submission are often a clearer starting point than forwarding every attachment again. ## Using this policy and raising a focused question Before submitting, review each field as if you were the person receiving it. Ask whether it is necessary to understand the enquiry and whether it belongs in a public or private part of the process. A review can describe an experience without including a private invoice. An expert biography can explain teaching interests without listing a personal phone number. An assessment question can often be shared without a student identifier on the cover page. If you discover that a file contains information that should not have been sent, contact the team with the enquiry reference and identify the file. Avoid forwarding it again merely to describe the issue. If a public listing contains information you want corrected, state the public name or initials and the requested correction. The relevant consent and record need to be considered together. The website's functions and the hosting provider's operational settings are separate. This policy explains the intended application workflow. Questions about access logs, backups, retention configuration or external providers should be directed to the business so the current setup can be checked. Do not assume that a general example on a website describes every operational setting of a particular hosting account. ## Information in the first form step — what should I know? The first step saves name, email, country calling code, phone and the page from which the enquiry began. The saved record can be incomplete. The contact-permission checkbox explains that follow-up may occur even if the second step is not completed. Use the contact email if you need to explain an incorrect phone number or ask the team to locate an incomplete enquiry. ## Assignment information and uploads — what should I know? The completed enquiry adds the subject, optional module code, requested date, word count, message and any permitted files. Only provide material needed to understand the task and remove unrelated personal records. Replace names and identifiers in a placement case or research dataset before sharing it for an academic discussion. ## IP-based location estimates — what should I know? When enabled, an external IP lookup suggests a country calling code and estimates a timezone. The result can be wrong or unavailable. The visible country selection can be corrected. A timezone estimate is not proof of the student's actual location. A VPN or mobile connection can appear to originate somewhere different from the student's physical location. ## Private and public submissions — what should I know? Review and expert forms distinguish public-facing content from private contact and verification fields. An administrator must approve publication before a review or profile appears publicly. Choosing initials for a review does not make it appropriate to include a full phone number inside the review itself. ## Administrative access and files — what should I know? Enquiries and attachments are accessed through the signed-in admin panel. Uploaded files are kept in the private application storage. Do not share login credentials through enquiry forms or include unnecessary account screenshots. An administrator may need to review the question file, but does not need a student's university password to explain a concept. ## Requests about information — what should I know? Contact the business email with enough detail to locate the relevant record when asking about an error or data request. Avoid including additional sensitive documents unless needed to establish the relevant record. An enquiry reference and the email used for submission are often a clearer starting point than forwarding every attachment again. ## How can I ask for clarification? Email info@onlineassignmenthelpers.com with the relevant enquiry reference and identify the section or process you want clarified. Explain the request without including unnecessary private documents or account credentials. ## Does this policy replace the conditions of my assessment? Your institution sets the requirements for assessment, permitted assistance, submission and acknowledgement. Read those conditions separately and ask teaching staff about uncertain boundaries for the particular task.